Privacy Policy

This policy is provided as a starting template. Please have it reviewed by a qualified attorney and update it to reflect your actual tools, booking platform and practices before publishing.

Calm Heart Wellness ("we," "us," "our") respects your privacy. This Privacy Policy explains what information we collect when you visit calmheartwellness.online (the "Site"), book a class, or contact us, and how we use and protect it.

1. Information We Collect

Information you provide

• Contact and booking forms: name, email address, phone number, the class or package you are interested in, and any message you send.
• Bookings and purchases: details needed to reserve classes and process payments. Payments are processed by our third-party booking/payment provider; we do not store full card numbers on this Site.
• Waivers and intake forms: information you choose to share with instructors, such as experience level or injuries you want them to be aware of.

Information collected automatically

• Device and browser type, IP address, approximate location (city level), pages viewed, referring website, and the date and time of your visit.
• Information collected through cookies and similar technologies, described below.

2. Cookies

Cookies are small text files stored on your device. We use:

• Essential cookies that help the Site and booking tools function.
• Analytics cookies that help us understand how visitors use the Site.
• Advertising cookies that help us measure the results of our ads and show relevant ads.

You can block or delete cookies in your browser settings. Blocking some cookies may affect how the Site works.

3. Analytics

We may use Google Analytics 4 to understand Site traffic and usage. Google Analytics collects information such as pages visited, time on site and general device information, and reports it to us in aggregate. Learn more at How Google uses information from sites that use its services. You can opt out with the Google Analytics Opt-out Browser Add-on.

4. Advertising Pixels and Conversion Tracking

We may use Google Ads conversion tracking and remarketing, Google Tag Manager, and similar tools from other advertising platforms (such as Meta). These tools may use cookies or pixels to record when a visitor who clicked one of our ads calls us, submits a form or books a class, and may be used to show our ads to people who have visited the Site. We may also use call tracking, which can record the phone number that called, call time and duration to measure ad performance.

You can manage Google ad personalization at Google Ad Settings and learn about opting out of interest-based advertising at aboutads.info.

5. Contact Forms

When you submit a form, your information is sent to us (and to the form service provider we use to receive submissions) so we can respond to your request. We will not add you to a marketing email list unless you choose to join it, and you can unsubscribe at any time.

6. How We Use Information

• To respond to inquiries and schedule classes or private sessions
• To process bookings, payments, memberships and cancellations
• To send service messages such as booking confirmations and schedule changes
• To send optional updates and offers if you have opted in
• To measure and improve our Site and advertising
• To maintain safety and comply with legal obligations

We do not sell your personal information. We share it only with service providers who help us operate the studio (such as booking, payment, email, hosting and analytics providers), when required by law, or to protect the rights and safety of our students and staff.

7. Data Retention and Security

We keep personal information only as long as needed for the purposes above or as required by law, and we use reasonable administrative and technical safeguards to protect it. No method of transmission over the internet is completely secure.

8. Your Rights and Choices

• Request access to, correction of, or deletion of your personal information
• Opt out of marketing emails using the unsubscribe link or by contacting us
• Opt out of text messages by replying STOP, if we send them
• Control cookies through your browser settings and the opt-out links above

Depending on where you live, you may have additional rights under applicable privacy laws. To make a request, contact us using the details below. We will respond within a reasonable time.

9. Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13 online. Participation by minors in classes requires consent from a parent or guardian.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date shows when it was last revised.

11. Contact Us

Calm Heart Wellness
228 Wilson Ave
Brooklyn, NY 11237
Phone: (347) 634-5288
Email: hello@calmheartwellness.online